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Help Topic Quick Scroll—


The Colored Buttons

A bar of colored buttons found at the top and bottom each page is used to move about within the catalog you are in, as described below.

SX Contents

Access the Contents page for the catalog you are in from any of its pages. From the Contents page, you can quickly reach any of your current catalog pages or switch to a different catalog.


Assembly Location Diagrams

Assembly Location Diagrams help you find assemblies when you don't know their name or number. They show various assemblies in place in the printer. Selecting the name of an assembly takes you to that diagram.


Text Only Version

You may want the Text Only version if you don't need to see the diagrams and want to move quickly through the catalog, or you are using a text only browser. You can read the same pertinent model information or use parts tables to check prices and order items. Use this button on the Welcome page or get there by text link on the Contents page or in the heading of any Parts Table (there's a sample parts table below). You can easily switch between the Graphic and Text Only pages.


Ordering Info

To learn how The Printer Works, Inc. handles on-line orders and how to view your current order if you have been shopping, simply select the Ordering button from any page. You can go to the Ordering information page from here if you wish (the button is active). The Printer Works accepts all major credit cards, and our secure server allows you to use your credit card number for online ordering with confidence.


Back 2



Flip backwards through the catalog, two pages at a time, by using this button.


Back 1



Turn one page back.


Forward 1



Move forward one page.


Forward 2



Skip ahead two pages.


Help Button


Help!
is within easy reach at the top of every Contents page and on the Catalog Selection pages, as well as other places around the web site.




Using the Diagram Pages and Parts Tables

The Diagram pages of each catalog are all listed in the Contents page of each catalog. The Diagram pages provide pictures of the various assemblies of the printer shown. (Certain catalogs show a text-only version, for those people who prefer to use a text-only browser or to work with their graphics turned off. It is accessible from most every page of the graphic version of the catalog. See below.)

On each diagram page you will find a drawing or photograph of the assembly in question, together with a detailed Parts Table giving part numbers, descriptions of the parts, and compatible printer models. If we have further information that may help you select the correct part, it is provided just below the Parts Table on the Diagram pages. Such information is provided in the Text Only versions of the catalogs, too, but at the top.

Exploded-view diagram illustrations like the one to the right show the assemblies down to their screws. The pieces are given item numbers to help you find them in a Parts Table found below each diagram.

Some of the diagrams are also image maps, allowing you to jump to related diagrams. If a part name is in dark blue underlined type, or the image says "See DIAGRAM XXX," it is a link you can select (you can try this now if you wish).

Some diagrams, such as controllers and control panels, are photographs that can help you to determine visually whether the item matches the one you want.

The diagram pages of each catalog also include tables listing the whole printers, as well as supplies and accessories. You can check prices and availability, and order too, directly from these tables. They are listed in each Table of Contents.

Below is a sample Parts Table.

[Sample Diagram Image]

In the parts tables, the Item Number shows what number is given to the individual part in that particular diagram.

The Part Number is the number given to the item in our searchable database. By clicking on a Part Number you can obtain prices, find out whether there are alternative compatible versions available, and have an opportunity to order using our shopping cart. You can try this now if you want to, by selecting the part number in the table below, which happens to be a Fixing (Fuser) Assembly for SX printers.. (See important NOTE below regarding Prices and Availability.)

Next is a verbal Description of each part, followed by Printer Compatibility Notes.
In this sample table, the Main Motor Assembly is compatible with "ALL" SX, RX and TX printer models.

At times when you don't need to see diagrams and want to move more quickly through the catalog, or if your browser doesn't see tables or graphics or you have your graphics turned off, you can select a Text Only version. You can see one now by clicking on the link below, if you wish.

PARTS TABLE
(Select Text Version)
Item
Number
Part Number Description Printer Compatibility Notes
810 RG1-0939-450 Fixing Ass'y (100/115V) ALL




Search Tips and Tricks

The Printer Works Searchable Site and Database give you another excellent way to find printers, parts, supplies, and accessories. It is often the fastest way to find an item you are looking for. To help you get the most from our search engine, we offer the following suggestions, as well as examples and illustrations—

THERE ARE TWO KINDS OF SEARCH LINK ON EVERY CATALOG PAGE:

1. A text entry field with a button saying "search", like the one below, allows you to enter any keyword, description, or part number to search our entire web site and database. Its results will list all pages where matches to your query are found and provide links to browse. See below for detailed tips and tricks to help you get the most from your searches.

Use any keyword, description or part number to search our site and database.
[Search SX Catalog]


2. You will find a magnifying glass icon like this one (see left) in the colored button bar at the top and bottom of each catalog page, and in various other locations throughout our web site. Selecting it will take you to the Printer Works' Main Search Page, where, in addition to the above search field, you will also find two other types of search.
Search directly by part number to find Alternates we stock, Availability, and Prices (see detailed instructions).
— And, by choosing a printer model name,
you can search for all the parts, accessories, and whole units we have in stock for each type of printer we carry, in what we call a "top down search" (see detailed instructions).
— You can also begin a shopping cart from the pages resulting from these two types of search.

THERE ARE THREE MAIN WAYS TO SEARCH:

Results are displayed in dynamically generated pages. Depending on the type of search you are doing, you may be asked to make further choices, until a match to your query is reached. The final page displays prices and availability, and also contains links to the relevant diagrams for graphical verification of the parts and part numbers. You will also see printer model compatibility information, and a list of any compatible alternates available that have the same form, fit, and function as the original part.

IMPORTANT NOTE ON PRICES AND AVAILABILITY:

We update our database often, to reflect changes in current pricing and availability of items. Parts and printers may become unobtainable at times, permanently or temporarily. And at other times we may be busy refurbishing or making more stock of items that don't show up as available only because they are not actually on our warehouse shelves yet.

Such items may show up in the Prices & Alternates portion of the Search Results in the following ways:

Not Available for Ordering: The price is given as "Not Available" — This usually means we have no stock of the item and we are currently unable to get any. This may be because the item is obsolete or difficult to find. Sometimes we do chance upon a further supply of these items, however. If that happens, the item will be offered for sale again until sold out, and the price and quantity available will appear again as usual as long as we have stock to sell. We cannot accept backorders as long as the item is "Not Available," but we do often offer alternates (such as clones or refurbished items) that you can order.

Temporarily Out of Stock, Backorder Okay: A price is given, but the Quantity Available appears as "0" — This tells you that we have potential stock of the item and are confident we can supply it, but it is not yet out on our shelves ready to pack and ship. Certain popular items sell quickly, and although we are continually building more we are almost always kept busy filling the demand and not the shelves.

An example would be fusers. We rebuild hundreds of like-new fusers every week, but some of the more popular ones fly out the door as fast as we can make them. Another example might be some of our refurbished printers. We are continually refurbishing printers, and we may have just the one you want in stock even though it doesn't show up in the database because it is not yet ready to go. If you ordered such a printer today, however, we could often finish getting it ready and ship it out to you by tomorrow or the next day!

If you place an order for such an item, it will be backordered for you. Backorders are shipped in the order they are received. When you place a backorder, our sales department will contact you with a delivery date for your approval.

If you don't see a price for an item you want, or the Quantity Available appears as "0," please feel free to contact a Sales person by phone or e-mail if you have questions about ordering it.



Search Our Whole Site & Database

By default the search engine tries to locate pages that contain exact matches for all of the words entered in your search query. If that
fails, it then tries to locate pages that contain any words in your search query. If that has happened, a short message is displayed at the top of the search results to indicate that it has.

In addition, there are several ways to modify the default search behavior.

1)phrase search. The search engine supports three types of phrase search. To match an exact phrase, use quotes around the phrase—
  Example: "hp fuser kit"

a) To match a near (within a couple of words) phrase, use square brackets [around the words] Example: [hpfuser kit]

b)To match a far (within several words) phrase, use braces { around the words } Example: {hp fuser kit}

2) + and - qualifiers. If you prepend a word with + that word is required to be on the page. If you prepend a word with - that word is required to not be on the page.
  Example: +always -never

3) * wildcard. If you end your query word with a * all words on a page that start the same way as your query word will match.
   Example: maint* could find maintenance

4) ? wildcard. If a query word contains a ? any character in that position will match. Example: f?ser could find fuser.

5) boolean search. You can use the following boolean operators in your search to require, include, or exclude query words: AND, OR, NOT. These operators MUST be in capital letters.
   Example: (contact AND us) OR (about AND us)
All of these techniques can be combined: +hp maint* f?ser kit -45??r* would find hp maintenance fuser kit



Find Alternates, Price, and Availability, by Part Number (
see illustration) —

At The Printer Works we tend to use Canon and HP part numbers as the standard.

When you enter a part number we do suggest that you leave off the revision level, which is the last part of the part number (e.g., -000, A, -67901, etc.). It's less typing for you, and the search works better. If you don't specify the revision, the server will find all revisions we have and present a list from which you can choose what you want. Since you can never be sure what revisions are in the database, it's better to leave that part of the number off.

Similarly, using only the first part of a number that represents a specific part whose versions are denoted by the final part of the number brings up all versions of that part. In our illustrated example below, a search using the number 9100 (a power module) results in a list of all types of 9100 power modules, such as 9100-4503 (120V USA/Canada), 9100-4505 (220V European Countries), and 9100-4507 (100V Japan). From this list, you can easily select exactly the right power module for your printer.

Some part number groups contain versions of parts that pertain to different printers. You can narrow a search to only those parts that are compatible with your printer by choosing the printer type from the pull-down menu if you wish, but that is not necessary for this type of search.

Illustration of a Search by Part Number:

1. First Search Screen. Enter a part number in the appropriate field. Leave out the final part of the number (e.g., enter 9100 instead of 9100-4503). Click on the Begin Search button.
 

2. Results: you are given a list of all part versions belonging to a number group, or all revisions of a particular part, depending on what type of part number you have submitted. In this case, it is all the versions of power modules in the number group "9100."

The first column is a list of links to Diagram pages in our catalogs where you can find exploded-view diagrams and sometimes more information about the parts.

In the fourth column, you can click on Prices & Alternates to see prices, compatible alternates, and availability, or to add the item to your shopping cart. You can do this from the Diagrams in our catalogs, too, by clicking on a part number in the Parts Tables there.

Clicking on a link in the final column shows you what printer models the part is compatible with.

 

3. Final search results. This screen shows you what alternates are available for the item you selected. In our example it is 9100-4505, a 220V Power Module for European countries. Unless otherwise stated, the "Selected Item" is the New OEM. The "Alternate Items" are the same in form, fit and function, but are usually clones, refurbished (like-new), or Advance Exchange.

To purchase, fill in the quantity you wish to buy and click on Add. This will create a shopping cart for you if you have just begun shopping, or add the add the item(s) to your cart if you have already started one.

 

 

Search by Description and Printer Model (see illustration) —

This is a good way to search for supplies, accessories, and parts when you don't know the part number, but you do have an idea what the part is called. You search by description (e.g. fuser, formatter, toner, roller, motor, gear...) and printer model (chosen from the pull-down menu). You must choose both. (Otherwise, the search would be too vague. Imagine all the kinds of toner there are, for example, considering all the printer models we have!)

Remember that descriptions can sometimes vary. For example, Paper Tray is a term many people use to refer generically to the item. However, Canon and Hewlett-Packard tend to use the term Paper Cassette. If you search for "Tray", and you don't see what you want, try using "Cassette," and you should find it. (Another good way to find parts and accessories is by Top Down Search. In fact, this is often the best method for finding accessories.)

A part by any other name... Some parts are commonly known by a number of different names. A couple of examples are: Fuser and Fixing Assembly; and Controller, Formatter, Main Logic Board. When searching by description, you may want to remember this!

Illustration of a Search by Description and Printer Model:

1. First Search Screen. Enter a description in appropriate field and choose a printer model. In this case, we will search for a fuser for an HP LaserJet 5Si. Click on the Begin Search button.
 

2. Results: This is a list of all part versions belonging to a number group, or all revisions of a particular part, depending on what type of part number you have submitted.

This list provides a number of items from which you can select. It includes individual fuser assemblies, fuser assembly parts, and 5Si maintenance kits, which also contain a fuser.

The first column is a list of links to Diagram pages in our catalogs where you can find exploded-view diagrams and sometimes more information about the parts.

In the fourth column, you can click on Prices & Alternates to see prices, compatible alternates, and availability, or to add the item to your shopping cart. You can do this from the Diagrams in our catalogs, too, by clicking on a part number in the Parts Tables there.

Clicking on a link in the final column shows you what printer models the part is compatible with.

 

3. Final search results. This screen shows you what alternates are available for the item you selected. In our example we had chosen RG5-4447-000, the 110V Fuser (Fixing) Assembly for the HP LaserJet 5Si. The alternate available is -AEX (Advance Exchange). Unless otherwise stated, the "Selected Item" is the New OEM. The "Alternate Items" are the same in form, fit and function, but are usually clones, refurbished (like-new), or Advance Exchange.

To purchase, fill in the quantity you wish to buy and click on Add. This will create a shopping cart for you if you have just begun shopping, or add the add the item(s) to your cart if you have already started one.

 

 

Top-Down Search, or Searching by Printer Model (see illustration) —

All accessories are best found using the Top-Down Search; and it can be a good way to find supplies and parts, too, when you are not sure what they are called for your particular printer model and you have no part number, or if you want several items. With this search, you select a printer model to begin. You are given choices on each successive screen that will narrow the search, until you reach the exact item you are after.

You can also get Pricing & Availability for the printer models themselves this way.

Illustration of a Top-Down Search:

1. First Search Screen. Choose a printer model. In this case, we select the HP LaserJet 5Si. Click on the Begin Search button.
 

2. Next screen: Choose a product type from the pull-down menu. We may want a few parts, and want to see what's available, so we select Printer Parts.

Click on Submit.

 

 

3. Next Screen. We are given an opportunity to narrow the search. This pull-down menu contains a long list of parts compatible for the HP LaserJet 5Si. We select "Roller" and click on Submit.

If an item you seek is not listed under Parts, you might try selecting Accessories, too.

 

4. Results: This is a list of all multi-bin mailboxes available for the HP LaserJet 5Si.

The first column is a list of links to Diagram pages in our catalogs where you can find exploded-view diagrams and sometimes more information about the parts.

In the fourth column, you can click on Prices & Alternates to see prices, compatible alternates, and availability, or to add the item to your shopping cart. You can do this from the Diagrams in our catalogs, too, by clicking on a part number in the Parts Tables there.

Clicking on a link in the final column shows you what printer models the part is compatible with.

We select RB1-6622-000 (the upper roller for the fuser), and click on Prices & Alternates.

 

5. Final search results. This screen shows you what alternates are available for the item you selected. In our example the available items are the HP roller, RB1-6622-000, and a third party clone, RB1-6622-CLN. Unless otherwise stated, the "Selected Item" is the New OEM. The "Alternate Items" are the same in form, fit and function, but are usually clones, refurbished (like-new), or Advance Exchange.

To purchase, fill in the quantity you wish to buy and click on Add. This will create a shopping cart for you if you have just begun shopping, or add the item(s) to your cart if you have already started one.


Registering and Logging In – how and why!


Registration is free, confidential, and very easy. Just click on any Registration or Log-In link that you find throughout our site, and you will be directed to our registration form. Follow the instructions that will guide you quickly through the process. Once you have your user ID and password, use them to log in whenever you intend to shop. Registration is confidential. The Printer Works maintains its customers' privacy in every regard. Please read our Privacy Statement.

Why log in? It helps us to help you!

Special Pricing: Not only is registration free, we automatically give all our registered customers at least two percent off all retail prices, just as a "thank you," whenever you log in. You may also have special arrangements with us— such as being an approved reseller, or being eligible for volume discounts, in which case the appropriate special pricing will be reflected accordingly when you check prices or shop after you log in. But you must log in to allow the system to give you your special pricing online.

Logging in when you visit our site lets our system recognize you, and it will write your name at the top of all the dynamic search, shopping, and checkout pages so that you know you are logged in. You can still browse the entire site, including all the catalogs, if you wish after logging in— our system will keep pace with you and show you the pricing you expect when you check prices or add items to your cart. But if you do not log in, the system has no way to identify you!

Checkout Assistance: When you log in before you shop, our online system is able to fill in your account information during the checkout process, saving you from having to type it each time.

Net 30 Customers! If you have a pre-approved Net 30 credit account with The Printer Works, it is especially important for you to register and log in when you use our web site to shop online. Unless you register and then log in to shop, our system has no way to know who you are and it will ask you for a credit card number when you have ordered products and want to check out. When you have logged in, you can enjoy the convenience of shopping online together with the benefits of your Net 30 account. (Please feel free to contact us if you require assistance.)

 

Viewing Your Current Order

[VIEW


It's easy to check your current order. Any time you get a price quote, or any other time you see the blue shopping cart (or text link), you can use it to check the contents of your shopping cart. If you want to check it now, you can select the shopping cart button to the right or the text link below.

You can change the quantities or alter your electronic order in any way you wish right up to the time you complete checkout. (The pages generated in the ordering process also allow you to enter the catalog pages or browse the TPW Home Page and catalogs, and check our current featured offers whenever you want to. Just use the links provided on each page.) See also The Ordering Process, on our Ordering Information & Policies page.

Check Shopping Cart  Check your shopping cart.

 



Other Navigation Links

A row of text like the one below is found at the bottom of each page to provide more useful links.



Help Topic Quick Scroll—

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